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Below are the practical steps listed one after the other, that pilgrims typically follow on the official Nusuk Hajj platform. These follow the Nusuk user flow (create account → verify → upload documents → choose package → pay) — check your country’s specific requirements on the Nusuk site if anything looks different.
- Visit the official Nusuk Hajj portal and click Start Registration / Create an account.
- Select your country of residence (Nusuk uses your current residence to determine eligibility).
- Enter personal details exactly as on your passport (name, passport number, nationality, date of birth). Review carefully changes are difficult after verification.
- Verify your email address and mobile number using the OTPs sent to each.
- Upload required documents: clear image of passport biodata page, recent passport-style photo (follow size/dimension rules), and any residency/permit documents if requested. Make sure files meet Nusuk file-size/dimension rules.
- Complete the online application form (health details, emergency contact, travel history and any additional fields). Double-check everything before submitting.
- Wait for application verification. Nusuk will review your documents and notify you (by email/SMS) if verification is successful or if corrections are needed.
- Once verified, choose your pilgrim category/package (standard, upgraded, group/package types) and browse approved service providers.
- Activate/top up your Nusuk e-wallet (if required) or follow the portal’s payment flow. Many bookings require an initial deposit and subsequent installments via the Nusuk payment system. Confirm the portal’s payment schedule for your country/package.
- Select a service provider and book the package. Review the itinerary, accommodation (camp/hotel), and included services before finalising.
- Complete payments as required on the portal and download/print your booking confirmation and Nusuk e-documents. Keep copies of receipts and booking references.
- Follow additional instructions: add family members (if applicable), upload staff or medical data (where required), and monitor deadlines for visa, camp/hotel contracts, Nusuk Card, and Hajj visa application closure for your country. Use the Nusuk Help/FAQ or support channels for country-specific deadlines.
