The National Hajj Commission of Nigeria (NAHCON) has introduced new qualification and post-qualification guidelines for licensed Hajj and Umrah tour operator companies seeking to participate in the 2027 pilgrimage operations.
In a circular dated July 20, 2026, the Commission said the review of its licensing requirements and operational procedures is aimed at aligning the industry with current realities, strengthening consumer protection and ensuring quality service delivery to Nigerian pilgrims.
Under the new requirements, tour operators must be registered travel agencies with the Corporate Affairs Commission (CAC), provide a bank guarantee of ₦250 million in place of the refundable cash deposit, possess valid IATA accreditation, employ accredited personnel and demonstrate a proven record of successful pilgrimage operations.
Other conditions include compliance with Saudi Arabia’s Vision 2030 digital requirements through the Nusuk platform, provision of confirmed accommodation and transportation for pilgrims, three years’ tax clearance, audited accounts, evidence of Hajj slot utilisation for the past three years, annual returns filed with the CAC and a reference letter from a licensed commercial bank confirming the company’s financial standing.
NAHCON also issued post-qualification guidelines requiring operators to comply with all Hajj payment directives, maintain approved quality and safety standards, disclose pricing and refund policies, employ trained staff, maintain emergency response plans and submit quarterly operational reports.
The Commission prohibited the display of banners by unlicensed tour operators in Mashair and other designated locations, warning that violators would face sanctions.
It further directed operators to submit pilgrims’ orientation programmes, accommodation addresses in Makkah and Madinah, representatives’ contacts in Saudi Arabia, emergency contact details and appoint both male and female Islamic scholars to educate pilgrims during the pilgrimage.
NAHCON warned that unresolved complaints between tour operators and pilgrims handled by its Inspectorate and Compliance Division would be referred to the Economic and Financial Crimes Commission (EFCC) or the Independent Corrupt Practices and Other Related Offences Commission (ICPC) for further investigation.
The Commission added that violations of the guidelines could attract warnings, fines, suspension or revocation of operating licences depending on the severity of the breach.
