Failure to meet obligations could result in hefty fines or permanent license revocation
Dubai: Saudi Arabia has reaffirmed its firm stance on holding Hajj service providers accountable, warning that any failure to meet the highest standards for pilgrims will face strict consequences.
Dr. Tawfiq Al Rabiah, Minister of Hajj and Umrah, emphasized that both domestic and international service providers guilty of negligence or dereliction of duty will face severe penalties.
Speaking at a meeting in Mecca with Hajj service company leaders, he underscored the government’s commitment to ensuring a seamless pilgrimage experience.
Al Rabiah made it clear that violations of regulations or failure to meet obligations could result in hefty fines or even permanent licence revocation. “There will be no tolerance for shortcomings that compromise the well-being of pilgrims,” he stressed.
During the meeting, the minister reviewed preparations for the upcoming Hajj season, commending the Supreme Hajj Committee, led by Minister of Interior Prince Abdulaziz bin Saud bin Naif, for its efforts in ensuring an organized and efficient pilgrimage. He also acknowledged the dedication of service providers striving to deliver exceptional experiences.
Rigorous oversight
Al Rabiah urged all Hajj service providers to maintain rigorous oversight of their operations, prioritizing the comfort and care of pilgrims. He highlighted key areas requiring excellence, including transportation, accommodation, catering, guidance, and logistical support — from arrival in the Kingdom to departure after the spiritual journey.
The minister reaffirmed that exceptional service providers will be recognized and rewarded. However, he issued a strong warning that substandard services will not be tolerated. He stressed the importance of adhering to schedules to ensure smooth pilgrim movement between holy sites and timely performance of rituals.
Additionally, he emphasized educating and training pilgrims before and during their arrival, while urging service providers to promote the Nusuk card, ensuring seamless access to services in coordination with the ministry and Hajj offices.
Al Rabiah also called on companies to support the “No Hajj Without a Permit” campaign to prevent unauthorized pilgrims from entering holy sites. Ministry teams will conduct self-evaluations and on-site inspections starting Shawwal 10 to monitor compliance and address any shortcomings affecting pilgrim services.
