NAHCON release channels for 2024 pilgrims to lodge complaints, offer suggestions

by admin

As Airlift of 2024 hajj pilgrims near its conclusion, The Apex Hajj regulatory body NAHCON has called on Nigerians, especially those who performed the just concluded hajj, to register their complaints and suggestions on services rendered during the exercise.

The commission said pilgrims who participated or paid to participate in the 2024 Hajj or Umrah and who have complaints or comments against an individual or institutions that rendered services should forward same to the commission for appropriate action.

“The complaints, comments or suggestions will assist the commission’s determination to embark on improved services for next year’s Hajj and Umrah activities. It will also guide the decision making over renewal or otherwise of the licenses of relevant Service Providers; Tour Operators, State Muslim Pilgrims’ Welfare Boards/Agencies/Commissions, as well as enhance the commission’s role in monitoring regulation and supervision.

“Furthermore, the commission welcomes suggestions and ideas from stakeholders and members of the public on ways and means to improve Hajj and Umrah activities in Nigeria,” the commission said in an advertorial.

NAHCON added that the complaints, comments or suggestions should be written with author’s full address and delivered to its Abuja office or be forwarded via e-mail to [email protected] or nahconoperations@gmailcom not later than August 10.

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