The Ministry of Religious Affairs in Pakistan has issued new rules requiring all Hajj and Umrah organizers to get licenses and enter into service provider agreements.
This initiative aims to protect pilgrims from fraud and improve oversight of tour operators across the country.
As part of the new act, any organizer blamed of defrauding a pilgrim will be probed by a Complaint Disposal Committee made up of senior officers in grade 20.
This committee will review cases and determine appropriate penalties for those found guilty.
If the organizers are dissatisfied with the committee’s decision, they can appeal to an Appellate Committee headed by officers in grade 21.
Hajj and Umrah operators banned from working without license
Penalties for offenders may include a temporary blacklist and other repercussions.
Moreover, the Ministry has the authority to provide compensation to affected pilgrims, further ensuring their protection.
A strict monitoring system will also be established to oversee Hajj and Umrah operations, with dedicated funds allocated for this purpose.
These regulations aim to improve transparency, safeguard the rights of pilgrims, and elevate service standards for both Hajj and Umrah in Pakistan, reflecting the government’s commitment to improving the experience for all religious travelers.
